Privacy Policy

At Granada Hills Towing, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, www.granadahillstowing.com, or use our services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our website or services.

1. Information We Collect

We collect several types of information in order to provide and improve our services:

a. Personal Information

When you use our services, contact us, or interact with our website, we may ask you to provide certain personally identifiable information, including:

• Name
• Email address
• Phone number
• Billing and payment information (if applicable)
• Location data (if you request towing services)

b. Non-Personal Information

We also collect non-personal information to improve the performance of our website and services. This may include:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited
• Time spent on each page

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide towing and roadside assistance services
• To communicate with you about your service requests, quotes, and appointments
• To send promotional offers, updates, and news related to our services (you may opt out of these communications at any time)
• To process payments and transactions
• To improve the functionality of our website
• To comply with legal obligations

3. How We Protect Your Information

We take the security of your personal information seriously. We implement various security measures to safeguard your data from unauthorized access, alteration, or disclosure. However, please note that no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We may share your personal information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors and marketing services.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze site traffic. Cookies are small text files stored on your device that allow us to remember your preferences and improve site functionality. You can control cookie settings through your browser, but disabling cookies may affect the performance of our website.

6. Third-Party Links

Our website may contain links to third-party websites. These third parties have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.