Terms & Conditions

Welcome to Granada Hills Towing! By using our services, you agree to the following terms and conditions. Please read them carefully before engaging with us. These terms govern all of your interactions with our website and services, and we ask that you review them before utilizing any of our services.

1. General Information

Granada Hills Towing provides professional towing, roadside assistance, and vehicle recovery services. Our mission is to ensure that you receive the highest standard of service, no matter the emergency or difficulty you face. We offer a wide range of towing services, including emergency towing, roadside assistance, and long-distance recovery. By using our website or requesting our services, you agree to these terms and conditions, which form a legal contract between you (the "Customer") and Granada Hills Towing (the "Service Provider").

2. Services Provided

Granada Hills Towing is proud to offer a range of high-quality towing and roadside assistance services to our clients. Our services include but are not limited to:

Emergency Towing: We provide emergency towing services to vehicles that are in need of immediate attention. Whether your vehicle has broken down on the road, been involved in an accident, or is stranded due to other reasons, our emergency tow trucks are equipped to handle all types of vehicles and emergencies.
Roadside Assistance: In addition to towing, we offer roadside assistance for a variety of issues, such as flat tires, battery jump-starts, out-of-fuel situations, and minor mechanical repairs. Our roadside service is available 24/7 and can help resolve your issue quickly and efficiently.
Vehicle Recovery: In situations where a vehicle is stuck or has gone off-road, our team provides safe and effective vehicle recovery services. Whether it’s a car stuck in the mud, snow, or a ditch, we have the equipment and expertise to get your vehicle back on solid ground.
Accident Recovery: If your vehicle has been involved in an accident and needs to be moved from the scene, we offer accident recovery services. We work closely with law enforcement, insurance companies, and other relevant parties to ensure a smooth and efficient process.
Long-Distance Towing: For customers needing to transport vehicles over long distances, we provide long-distance towing services at competitive rates. Whether you’re moving to a new location or need to transport a vehicle for any other reason, we’ve got you covered.
24/7 Availability: Our services are available around the clock. We understand that emergencies don’t happen on a schedule, so we are ready to help at any time, including holidays and weekends.

3. Service Availability

At Granada Hills Towing, we understand the importance of timeliness when it comes to towing and roadside assistance. Our services are available 24 hours a day, 7 days a week, including holidays. Whether you're stuck on a busy highway or stranded in a remote area, we are here to help at any hour of the day or night.

However, we do want to inform our customers that service times may vary depending on factors such as weather, traffic conditions, or the complexity of the situation. In the event of a delay, we will notify you as soon as possible to provide an updated estimated time of arrival (ETA).

4. Pricing & Payment

The pricing for our services is based on several factors, including the distance traveled, the type of vehicle being towed, and the complexity of the service required. We strive to offer competitive rates while ensuring that our services maintain a high standard of quality and professionalism.

Estimates: Before we perform any service, we will provide an upfront estimate based on the specific details of your request. The estimate will include all applicable charges, such as mileage, labor, and additional fees for special circumstances (e.g., difficult recovery or hazardous materials).
Payment Methods: We accept multiple payment methods for your convenience, including:
- Cash
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- Mobile Payment Options (Apple Pay, Google Pay, etc.)
- Bank Transfers (where applicable)
Payment Due Upon Completion: Payment for services rendered is due upon the completion of the tow or recovery. If payment is not made at the time of service, your vehicle may be subject to additional fees, including storage or late-payment charges, until the outstanding balance is cleared.
Additional Charges: In some cases, additional charges may apply for services that go beyond the scope of the initial request. This includes difficult recovery operations, off-road towing, or towing services requiring special equipment. These charges will be communicated to you in advance, and you will have the option to approve or decline additional services.

5. Customer Responsibilities

To ensure the safety and efficiency of the towing process, customers are required to meet certain responsibilities. Failure to meet these responsibilities may result in delays, additional charges, or issues with service completion. Customer responsibilities include but are not limited to:

Providing Accurate Information: When requesting a towing service, it is crucial to provide accurate and detailed information about your vehicle and the situation. This includes the vehicle’s make, model, and condition, as well as the exact location and any special circumstances (e.g., off-road recovery, accident scene, etc.).
Ensuring Vehicle Accessibility: The vehicle to be towed must be accessible to our tow truck and properly prepared for towing. If a vehicle is obstructed, blocked, or inaccessible, additional charges may apply for the time and effort required to gain access. You are also responsible for removing any personal belongings from the vehicle before it is towed.
Being Present at the Time of Service: While it is not always required, we recommend that you or a representative of yours be present at the time of service to ensure that everything goes smoothly. If you are not available, please make arrangements for someone else to be present and facilitate access to the vehicle.
Owning or Authorizing the Vehicle: You must either be the rightful owner of the vehicle being towed or have authorization from the owner to request towing services. If the vehicle is abandoned, illegally parked, or otherwise in violation of local laws, we reserve the right to report it to the relevant authorities.

6. Limitation of Liability

At Granada Hills Towing, we take great care to ensure that your vehicle is handled safely and professionally. However, there are certain situations where we cannot assume liability for damages to the vehicle or property. Our liability is limited to the following:

Damage During Towing: Granada Hills Towing will not be held responsible for any damage to your vehicle or property that occurs during the towing process unless it is caused by our negligence or error.
Accidents & Vehicle Condition: If your vehicle is in poor condition or already damaged before the tow, we are not liable for any pre-existing issues or damages incurred as a result of towing. For example, we cannot be held responsible for mechanical failures, broken parts, or other conditions that existed prior to the tow.
Special Circumstances: In the case of difficult or complex tows (e.g., off-road recovery, towing a heavily damaged vehicle, or hazardous material towing), we will take reasonable precautions to avoid damage. However, we do not guarantee that no damage will occur under these circumstances.
Liability Limitation: The maximum liability of Granada Hills Towing is limited to the total amount paid for the towing service. We will not be liable for any indirect, incidental, or consequential damages, including loss of use or loss of business.

7. Cancellations & Refunds

Cancellation Policy: If you need to cancel a service request after we have dispatched a tow truck, a cancellation fee may apply. This fee helps cover the cost of dispatch and time spent preparing for the service. If the truck has already reached your location, you will be charged for any time or mileage incurred prior to cancellation.
Refunds: Refunds for services rendered are available in certain circumstances, such as if we are unable to perform the requested service, or if the service was provided incorrectly. Refunds for damages or dissatisfaction with services will be evaluated on a case-by-case basis and may require additional documentation.
Refund Requests: To request a refund, please contact our customer service team within 14 days of the service being completed. Refunds are subject to review and approval based on the circumstances of the service.

8. Indemnification

By using our services, you agree to indemnify and hold harmless Granada Hills Towing, its employees, contractors, and affiliates from any claims, damages, liabilities, or legal actions arising from your use of our services, including but not limited to:

Injury or harm to persons or property during the towing process.
Claims arising from vehicle conditions, such as pre-existing damages or mechanical failures.
Claims related to unauthorized vehicle towing, parking violations, or other legal issues.

9. Force Majeure

Granada Hills Towing is not responsible for delays or failure to provide services due to causes beyond our reasonable control. This includes, but is not limited to, natural disasters, labor strikes, civil unrest, governmental regulations, or other unexpected events that prevent us from delivering services as scheduled. In the event of a force majeure, we will make every effort to inform you of any delays and reschedule the service as soon as possible.

10. Privacy & Data Protection

We are committed to protecting your privacy and ensuring that your personal information is handled securely. Any personal information you provide through our website or during service requests will be processed in accordance with our Privacy Policy. We will not share your information with third parties without your consent, except where necessary for the provision of services or to comply with legal obligations.

11. Changes to Terms & Conditions

Granada Hills Towing reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated date. We encourage you to review these terms periodically to stay informed of any updates.

12. Governing Law

These Terms & Conditions are governed by the laws of the State of California. Any disputes arising from your use of our services or website will be subject to the jurisdiction of the courts located in Los Angeles County, California.